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Review our Privacy Policy and Terms of Service to understand how we protect your data and govern the use of our AIOS platform.

Privacy Policy

Harmonized is committed to protecting your privacy and ensuring you have a positive, secure experience while using our AIOS platform. This privacy policy explains how we collect, use, and protect your information.

Last updated: May 2025

Information We Collect

We collect several types of information to provide and improve our services:

Account Information

Email address, name, and professional details you provide during registration.

AIOS Autonomous Data

Chat interactions, event approvals/rejections, user feedback, preference learning data, automation customizations, approval patterns, decision-making preferences, workflow configurations, business rules, and autonomous agent performance metrics that enable AIOS to adapt to your business needs and provide personalized automation.

Usage Information

Interaction patterns, feature usage, and collaboration metrics across integrated tools.

Platform Integration Data

Comprehensive data from connected business platforms including Gmail (emails, contacts, attachments), Google Calendar (events, availability), Stripe (payments, customers, invoices, subscriptions), QuickBooks (financial records, expenses, accounting data), Slack (team communications, workflow coordination), and other integrated platforms necessary for autonomous business intelligence and cross-platform automation.

Google User Data

Gmail and Google Calendar data accessed through Google APIs for automation and intelligence features.

Business Intelligence Data

Cross-platform business context, relationship mapping, revenue patterns, customer lifecycle data, performance metrics, forecasting data, and operational insights generated by AIOS through analysis of your integrated platforms.

Automation Execution Data

Workflow execution logs, multi-step automation progress, approval tracking, rollback data, error logs, performance monitoring, and system health metrics necessary for maintaining reliable autonomous operations and continuous improvement.

How We Use Your Information

Your information helps us provide and enhance our AIOS platform:

Core AIOS Operations

  • Operating the 24/7 autonomous AIOS background agent
  • Processing multi-step workflow approvals and executions
  • Providing real-time business intelligence and opportunity detection
  • Managing cross-platform integrations and data synchronization
  • Generating automated emails, invoices, and business communications
  • Scheduling meetings and optimizing calendar management

Advanced Intelligence Features

  • Learning user preferences and decision patterns
  • Providing predictive analytics and revenue forecasting
  • Analyzing team productivity and business performance
  • Detecting risks and compliance issues across platforms
  • Optimizing pricing strategies and customer relationships
  • Coordinating complex multi-platform business workflows

AIOS Autonomous Operations & Data Processing

24/7 Autonomous Agent

Harmonized operates a living AI Operating System (AIOS) that runs continuously to monitor your business platforms, detect opportunities, and execute approved workflows autonomously. This system maintains persistent consciousness and learning capabilities to adapt to your business needs.

Autonomous Monitoring

  • • Real-time monitoring of Gmail, Calendar, Stripe, QuickBooks, and Slack
  • • Business event detection and opportunity identification
  • • Cross-platform relationship and context mapping
  • • Performance monitoring and system health tracking

Intelligent Decision Making

  • • Multi-step workflow planning and execution
  • • User preference learning and pattern recognition
  • • Risk assessment and compliance monitoring
  • • Predictive analytics and business forecasting

Data Sharing & Third-Party Integration

Platform Integration Data Sharing

AIOS requires secure data sharing between your integrated platforms to provide autonomous business automation. We only share data as necessary for the specific workflows you approve.

We Share Your Data With:

  • Authorized Platform APIs: Gmail, Google Calendar, Stripe, QuickBooks, Slack
  • Your Explicit Approval: Each workflow execution requires your consent
  • Trusted Service Providers: Cloud infrastructure partners under strict data agreements
  • Legal Compliance: When required by law or court order

We DO NOT Share Your Data For:

  • • Advertising or marketing purposes by third parties
  • • Sale to data brokers or marketing companies
  • • Training AI models that benefit other users
  • • Analytics or insights for other businesses

AI Learning & Personalization

Preference Learning System

AIOS continuously learns from your approval patterns, feedback, and business decisions to provide increasingly personalized and accurate automation. This learning occurs within your individual account context.

What AIOS Learns

  • • Your approval and rejection patterns for different workflow types
  • • Communication style preferences for emails and responses
  • • Business priorities and decision-making criteria
  • • Optimal timing for scheduling and automation execution

Learning Controls

  • • Opt-out of specific learning categories in account settings
  • • Reset learning data and start fresh at any time
  • • Export your learning profile and preferences
  • • Configure learning aggressiveness and adaptation speed

Google User Data Handling & Sharing

Google Workspace API Data

Harmonized's use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

Data We Access

  • • Gmail messages and metadata for email automation and AI analysis
  • • Google Calendar events for intelligent scheduling and coordination
  • • Contact information for relationship mapping and communication

How We Share Google User Data

We DO NOT share, transfer, or disclose your Google user data to any third parties, except:

  • With your explicit consent for specific integrations you authorize
  • To comply with legal obligations when required by law
  • For security purposes to prevent fraud or unauthorized access
  • With trusted service providers who assist in providing our services under strict confidentiality agreements

AI/ML Model Training

Your Google user data obtained through Workspace APIs is used by our AI/ML models to:

  • • Provide intelligent email analysis and automated responses
  • • Generate business insights and recommendations
  • • Improve automation accuracy and personalization
  • • Enable intelligent scheduling and calendar management

Important: Your data is processed locally within your account context and is not used to train general AI models that would benefit other users.

Data Protection & Security

Harmonized employs industry-leading security measures to protect your data:

🔐 Encryption

End-to-end encryption for all data and communications

🛡️ Access Controls

Multi-factor authentication and role-based access management

🏢 Infrastructure

SOC 2 Type II certified data centers and regular security audits

📊 Compliance

GDPR, CCPA, and other relevant data protection regulations

Your Privacy Rights

You have the right to:

Access and export your personal data
Request deletion of your data
Opt-out of AI training data collection
Modify your privacy preferences
Receive notifications of policy updates
Data portability between services

Google API Limited Use Compliance

Harmonized complies with Google API Services User Data Policy, including the Limited Use requirements.

This means we only use your Google user data to provide and improve our business automation features. We do not sell, share with third parties for advertising, or use your data for purposes unrelated to our core functionality.

Cross-Platform Workflow Automation

Intelligent Multi-Platform Workflows

AIOS executes sophisticated workflows that span multiple business platforms simultaneously, such as automatically generating invoices in Stripe when payment requests are detected in emails, or scheduling calendar meetings based on email conversations while notifying relevant team members via Slack.

Workflow Categories

  • Email-to-Revenue: Converting email inquiries into invoices and payments
  • Email-to-Calendar: Scheduling meetings from email conversations
  • Email-to-Accounting: Processing receipts and expenses automatically
  • Financial-to-Accounting: Syncing Stripe transactions with QuickBooks
  • Calendar-to-Team: Coordinating meetings with Slack notifications
  • Multi-Platform Analytics: Cross-platform business intelligence

Data Processing Controls

  • • Step-by-step approval required for complex workflows
  • • Real-time preview of all proposed actions before execution
  • • Granular permission controls for each platform integration
  • • Workflow rollback capabilities for error correction
  • • Audit trails for all cross-platform data access
  • • Data minimization principles applied to all workflows

Predictive Analytics & Business Intelligence

Advanced Business Forecasting

AIOS provides sophisticated predictive analytics including revenue forecasting, client behavior prediction, risk assessment, market analysis, and growth projections based on your integrated business data.

Revenue Intelligence

  • • Monthly, quarterly, and annual revenue forecasting
  • • Customer lifetime value prediction
  • • Churn probability assessment
  • • Pricing optimization recommendations
  • • Sales pipeline forecasting

Risk & Opportunity Detection

  • • Cash flow risk prediction
  • • Client payment default assessment
  • • Market opportunity identification
  • • Competitive threat analysis
  • • Business continuity risk monitoring

Privacy Safeguards

  • • Predictive models trained only on your data
  • • No sharing of predictions with other users
  • • Anonymized data patterns where possible
  • • Opt-out controls for predictive features
  • • Transparent algorithm explanations

Event System & Approval Workflows

AIOS Event Processing & User Control

AIOS operates through an sophisticated event system that detects business opportunities, creates structured workflows, and presents them for your approval. This system maintains complete transparency and user control.

Event Lifecycle Data

  • • Event creation timestamps and triggers
  • • Priority classification (URGENT vs STANDARD)
  • • Multi-step workflow progress tracking
  • • User approval/rejection decisions with reasoning
  • • Execution logs and completion status
  • • Business context and impact analysis
  • • Event expiration and cleanup procedures

Approval System Privacy

  • • Detailed preview of all proposed actions
  • • Step-by-step approval for complex workflows
  • • Modification capabilities before execution
  • • Rollback options for completed actions
  • • Approval pattern learning for personalization
  • • Batch approval controls with safety limits
  • • Event filtering and prioritization preferences

Contact Us

If you have questions about our privacy practices or would like to exercise your privacy rights:

Enterprise Security & Compliance

Enterprise-Grade Security

Harmonized implements enterprise-grade security measures to protect your business data and maintain compliance with industry standards and regulations.

Security Measures

  • • End-to-end encryption for all data in transit and at rest
  • • Multi-factor authentication and role-based access controls
  • • Continuous security monitoring and threat detection
  • • Regular security audits and penetration testing
  • • Secure API endpoints with rate limiting and authentication
  • • Audit trails for all AIOS actions and user interactions

Compliance Standards

  • • SOC 2 Type II compliance for security and availability
  • • GDPR compliance for European Union data protection
  • • CCPA compliance for California consumer privacy
  • • HIPAA-ready features for healthcare organizations
  • • PCI DSS compliance for payment data handling
  • • Industry-specific compliance support available

Data Retention & Deletion

Data Lifecycle Management

We maintain clear data retention policies and provide you with full control over your data lifecycle, including retention periods, archival, and secure deletion.

Active Data

  • • AIOS events and workflows: Retained while account is active
  • • Platform integration data: Synchronized in real-time
  • • Learning preferences: Continuously updated and stored
  • • Audit logs: Retained for 7 years for compliance

Data Export

  • • Complete data export available in standard formats
  • • Includes all AIOS events, preferences, and configurations
  • • Export available anytime from account settings
  • • 30-day grace period after account cancellation

Secure Deletion

  • • Immediate deletion upon request where legally permissible
  • • Secure deletion methods that prevent data recovery
  • • Automated deletion of expired and temporary data
  • • Verification of deletion completion provided

Performance Monitoring & System Analytics

System Performance & Usage Analytics

We collect performance and usage data to ensure AIOS operates efficiently, identify improvement opportunities, and provide you with insights about your automation effectiveness.

Performance Data

  • • AIOS response times and processing efficiency
  • • Platform integration health and API performance
  • • Workflow execution success rates and error tracking
  • • System resource utilization and scaling metrics
  • • Real-time monitoring and alerting data

Usage Analytics

  • • Feature usage patterns and adoption rates
  • • Workflow effectiveness and business impact metrics
  • • User interface interaction and navigation patterns
  • • Learning system performance and accuracy improvements
  • • Predictive analytics model performance tracking

Multi-Platform Workflow Privacy

Cross-Platform Data Handling

When AIOS executes multi-platform workflows, it temporarily processes data across your connected platforms. We ensure this cross-platform data handling maintains the highest privacy and security standards.

Data Minimization

  • • Only data necessary for specific workflows is accessed and processed
  • • Temporary data is immediately purged after workflow completion
  • • Cross-platform correlations use encrypted identifiers where possible
  • • User approval required before any cross-platform data sharing

Workflow Privacy Controls

  • • Granular privacy settings for each platform integration
  • • Workflow approval requirements with privacy impact disclosure
  • • Option to limit cross-platform data sharing to specific workflows
  • • Audit trail of all cross-platform data access and usage

International Data Transfers

Global Operations & Data Protection

Harmonized operates globally to provide AIOS services worldwide while maintaining strict data protection standards and compliance with international privacy regulations.

Data Location & Transfers

  • • Primary data centers located in the United States and European Union
  • • Data transfers protected by Standard Contractual Clauses (SCCs)
  • • Data residency options available for enterprise customers
  • • Compliance with GDPR Article 44-49 for international transfers

Regional Compliance

  • • GDPR compliance for European Union users
  • • CCPA compliance for California residents
  • • PIPEDA compliance for Canadian users
  • • Additional regional privacy law compliance as applicable

Children's Privacy

Age Restrictions & Child Protection

Harmonized AIOS is designed for business use and is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Child Protection Measures

  • • Age verification required during account registration
  • • COPPA compliance for any inadvertent child data collection
  • • Immediate deletion of data if child account discovered
  • • Parental rights and controls available upon request
  • • Educational use cases require institutional oversight

Your Privacy Rights

Comprehensive Privacy Controls

You have extensive rights and controls over your personal data and AIOS automation. We provide comprehensive tools and interfaces to manage your privacy preferences and exercise your rights under applicable data protection laws.

Your Rights Include

  • • Access to all data we hold about you
  • • Correction of inaccurate or incomplete data
  • • Deletion of your data ("right to be forgotten")
  • • Data portability in machine-readable formats
  • • Restriction of processing for specific purposes
  • • Objection to automated decision-making
  • • Withdrawal of consent at any time

How to Exercise Rights

  • • Account settings for immediate self-service options
  • • Privacy dashboard for comprehensive data management
  • • Email requests to our privacy team
  • • In-app privacy controls and preferences
  • • Automated data export and deletion tools
  • • 24/7 support for privacy-related inquiries
  • • Appeal process for denied requests
Last updated: May 2025
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